Refund policy
Change of Mind Returns
Topnotch Small Engines may accept change-of-mind returns under the following conditions:
Return requested within 7 days of purchase
- Item is unused, unassembled and unfuelled
- Returned in original packaging with manuals and accessories
- Proof of purchase provided
Please note:
Outdoor power equipment that has been fuelled, assembled, started, or used cannot be returned for change of mind.
A restocking fee (10–20%) may apply.
Return freight is at the customer’s expense.
Faulty, Damaged or Incorrect Items
All purchases are protected under Australian Consumer Law.
If your item:
- Arrives damaged
- Is faulty
- Is not as described
You must notify the store within 48 hours of delivery (for freight damage).
Topnotch Small Engines will assess the issue and may offer:
- Repair
- Replacement
- Refund (if deemed a major failure under ACL)
Photos and proof of purchase will be required.
Manufacturer warranties apply and vary by brand (Husqvarna, Victa, etc.).
Warranty Claims
Warranty claims must follow manufacturer guidelines.
- Equipment may need to be returned to store for inspection.
- Labour and parts coverage depend on brand policy.
- Commercial use may reduce warranty coverage.
Non-Returnable Items
- Fuel & oil products
- Special order items
- Clearance items (unless faulty)
- Used or fuelled equipment
- Spare parts incorrectly ordered